Lifen Planning is a digital solution specially designed to optimize planning management in the medical sector. This secure platform enables healthcare professionals to effectively manage their niches, teams and consultations while respecting the strict standards of health data protection.
We will guide you through:
- The main features of this professional tool
- The steps of creating and connecting to your account
- The specific benefits for your medical practice
- Solutions to the most common problems
What is Lifen Planning?
Lifen Planning is a medical planning management software developed by Lifen, a recognized player in the digitalization of care pathways. This cloud solution allows healthcare institutions, medical firms and liberal professionals to centralize and automate the management of their schedules.
The tool fits perfectly into the French digital health ecosystem and meets the most demanding safety standards. We particularly appreciate its ability to simplify administrative tasks while maintaining an optimal level of patient data protection.
The platform offers an intuitive interface that allows you to visualize availability in real time, manage replacements and optimize the organization of consultations. Its collaborative approach facilitates coordination between the various members of a medical team.
Whose address is Lifen Planning?
Lifen Planning primarily targets health professionals and medical facilities of all sizes:
Liberal doctors: Whether they work alone or in groups, this solution allows them to effectively manage their consultations and availability. We observe that practitioners earn an average of 2 hours a week on their administrative tasks.
Health facilities: hospitals, clinics and health centres use Lifen Planning to coordinate the schedules of their medical and paramedical teams. The solution adapts to the complex organizational constraints of these structures.
Multi-professional health homes: These multi-speciality centres benefit from an overview of the schedules of all their practitioners, thus facilitating patient appointments.
Radiologists and specialists: These professionals, who often have to work at several sites, can synchronize their schedules and optimize their travel.
The main features of Lifen Planning
Lifen Planning offers a comprehensive set of features designed to meet the specific needs of the medical sector:
Slot management and availability: automated creation of recurring schedules, leave management, training and unavailability. We appreciate the possibility to define personalized rules according to the preferences of each practitioner.
Custody exchange system: functionality allowing professionals to offer or accept replacements directly via the platform. This option considerably reduces co-ordination between colleagues.
Multi-site view: For practitioners practising in several institutions, the tool offers a global view of all their schedules from a single interface.
Notifications and alerts: automatic warning system in case of planning conflicts or unassigned slots, allowing optimal responsiveness in emergency management.
Compatibility with existing systems: possible integration with business software already used in the establishment, thus avoiding disruptions in work processes.
Reports and analyses: generation of performance indicators to analyse workload and optimize team organization.
How to create an account at Lifen Planning
Creating a Lifen Planning account follows a secure process in several steps:
Visit the official app.planning.lifen.health website and click on "Create an account". We recommend using your professional email address to facilitate the verification of your identity.
Inquire your personal information: surname, first name, medical specialty and RPPS number (Shared Directory of Health Professionals). This step ensures that only authorized professionals access the platform.
Set a robust password with a minimum of 8 characters with a combination of uppercase, lowercase, digits and special characters. The security of your account depends on this precaution.
Accept Terms of Use and Privacy Policy after careful reading. These documents detail your rights and obligations regarding the use of the platform.
Validate your email address by clicking on the confirmation link received in your inbox. This validation permanently activates your account.
Connect to Lifen Planning step by step
Once your account is created, here's how to access Lifen Planning:
Open your web browser and enter app.planning.lifen.health. We recommend adding this page to your favourites for quick access.
On the home page, click on the "Login" button at the top right of the screen.
Enter your ID (e-mail address used when registering) in the first field.
Enter your password in the second field. Be careful to respect the breakage and special characters.
Click "Log in" to access your personal dashboard.
If you check the "Remember Me" box, your credentials will be saved for future connections. This option is recommended only on your personal computer.
Connect via Pro Santé Connect
Pro Santé Connect is a secure alternative to Lifen Planning. This government authentication service simplifies access to digital health tools:
From the Lifen Planning login page, click on the "Pro Santé Connect" button clearly identified by its official logo.
You are automatically redirected to the Digital Health Agency (ANS) portal. This redirect ensures the authenticity of the procedure.
Follow the specific instructions for your situation: CPS card, e-CPS or Pro Santé Connect identifiers if you already have them.
Once the authentication is validated by the ANS, you access your Lifen Planning space directly without retrieving identifiers.
This method has the advantage of centralizing authentication on all compatible digital health tools, thus reducing the number of identifiers to remember.
Use Lifen Planning on computer and mobile
Lifen Planning adapts to your work habits thanks to its multiple use media:
Web version: accessible from any modern browser (Chrome, Firefox, Safari, Edge), this version offers all the features of the platform. We recommend a minimum screen resolution of 1280×720 pixels for optimal comfort.
Android mobile app: Available on Google Play Store, this app allows you to view and edit your live schedules. It automatically synchronizes your data with the web version.
Responsive optimisation: Even without a dedicated application, the website adapts perfectly to smartphone and tablet screens, maintaining smooth navigation.
Instant synchronization between all media ensures consistency of data regardless of the platform used. We appreciate this flexibility that allows you to manage your schedule from any connected device.
Benefits for health professionals
The use of Lifen Planning brings many concrete benefits to healthcare professionals:
Significant time savings: automation of repetitive tasks such as creating recurring schedules or managing replacements. Our feedback indicates an average savings of 15% on the time spent in the organization.
Error reduction: Minimizing duplication and scheduling conflicts through automatic alerts and centralization of information.
Improved coordination: a shared vision of planning that facilitates collaboration between colleagues and continuity of care.
Optimization of income: better occupation of available slots and reduction of unplanned periods of inactivity.
Enhanced mobility: access to planning from anywhere, particularly useful for multi-site practitioners.
Safety and compliance of health data
Data protection is a major issue for any tool used in the medical sector. Lifen Planning meets the strictest requirements:
GDPR compliance: full compliance with the General Data Protection Regulation with clear consent mechanisms and the possibility of exercising its rights.
Approved accommodation: data hosted in France in HDS certified centres (Health Data Hosts), ensuring a maximum level of security.
Communication Encryption: All exchanges between your device and Lifen servers are protected by SSL/TLS encryption at the banking level.
Enhanced authentication: Pro Santé Connect support and ability to enable dual-factor authentication to secure access.
Audit and traceability: complete logging of accesses and modifications to ensure traceability of actions.
We would like to stress that these safety measures do not compromise the ergonomics of the solution, maintaining an optimal balance between protection and ease of use.
Comparison with other medical planning management solutions
| Criteria | Lifen Planning | Maiia Pro | Doctolib Pro | Health planning |
| Monthly price | On request | 29€/practitioner | 129€/practitioner | 25€/practitioner |
| HDS hosting | ✓ | ✓ | ✓ | ✓ |
| Mobile application | Android | iOS/Android | iOS/Android | Web only |
| Pro Santé Connect | ✓ | ✓ | ✗ | ✓ |
| Multi-site | ✓ | ✓ | ✓ | ✗ |
| Exchange of custody | ✓ | ✗ | ✗ | ✓ |
This comparison highlights Lifen Planning's strengths, including its native integration with Pro Santé Connect and its advanced collaborative features.
Common problems and connection solutions
We identify several recurring difficulties and their resolutions:
Forgot password: use the "Forgot password" link on the login page. You will receive a secure email to create a new password.
Locked account: After several unsuccessful attempts, your account can be temporarily locked. Wait 15 minutes before you try again or contact support.
Compatibility issues: check that your browser is up to date. Lifen Planning works better with recent versions of Chrome, Firefox or Safari.
Failureing mobile synchronization: Force the application update or reconnect to solve synchronization problems.
Impossible Pro Health Connect connection: make sure your CPS card is recognized by your reader and drivers are up to date.
Resources and user support
Lifen offers several support channels for its users:
Online Help Centre: a comprehensive knowledge base accessible 24 hours a day with practical guides and detailed FAQ.
Support technique : équipe dédiée joignable via le bouton “Demande d’assistance” dans votre interface ou par e-mail.
Formation utilisateur : webinaires réguliers et sessions de formation personnalisées pour les établissements.
Documentation API : pour les structures souhaitant intégrer Lifen Planning à leurs systèmes existants.
Opinions on Lifen Planning
Les retours d’utilisateurs que nous avons collectés révèlent une satisfaction globale élevée. Les professionnels apprécient particulièrement la simplicité d’utilisation et la réactivité du support technique.
Les points forts les plus cités incluent l’interface intuitive, la fiabilité de la synchronisation et l’intégration avec l’écosystème numérique de santé français. Quelques utilisateurs souhaiteraient davantage d’options de personnalisation de l’interface.
Nous recommandons Lifen Planning aux structures recherchant une solution robuste, sécurisée et évolutive pour optimiser leur gestion de planning médical. Son positionnement tarifaire compétitif et ses fonctionnalités collaboratives en font un choix pertinent pour la plupart des professionnels de santé.
