We tested My Origins to give you a complete review of this online cosmetics shop that divides consumers. Between attractive prices and harsh criticism, this platform deserves a thorough analysis before any purchase. Here's what we discovered:
- Wide catalogue of more than 400 brands and 35,000 references
- Competitive prices with discounts up to -50%
- Problem deliveries and failed customer service
- Authenticity of products questioned by many customers
Let's find out if My Origins deserves your trust or if it's better to look elsewhere.
My Origins Reviews – General site description
My Origins is positioned as an online shop specializing in the world of beauty and well-being. On this platform we find an impressive catalogue covering perfumes, makeup, facial and body treatments, hair products and parapharmacy.
The site focuses on its diversity with over 400 referenced brands, ranging from luxury brands to more accessible brands. This variety theoretically allows to satisfy all budgets and preferences. The interface features a modern design and relatively intuitive navigation, facilitating the search for products by category or brand.
My Origins regularly offers private sales and promo codes, attracting customers who are sensitive to good deals. The cashback system via partner platforms like Poulpeo complements this aggressive pricing strategy.
What are the advantages of My Origins?
We identify several positive points that can explain the appeal of some consumers to this platform:
Competitive prices and frequent promotions : My Origins practice discounts of up to 50% on many items. These attractive rates are the main argument of the site, particularly attractive in a context of generalised inflation.
Advantageous Loyalty Program : The cashback system offers 2% refund on the first order via Poulpeo, then 1.5% on the following. Registration for the newsletter also reports 5€creating an immediate advantage for new customers.
Significant additional services : Free gift wrapping, sample distribution and free delivery from 49€ purchase are services that add value to the purchase experience.
Secure payments : The site offers several secure means of payment, reassuring consumers about the protection of their bank data.
Some loyal customers testify to repeated positive experiences, receiving their orders on time with products that meet their expectations.
Constraints and frequent criticisms of clients
We must warn you about a number of recurring problems raised by many consumers:
Default customer service : Phones often remain unreachable and emails remain unanswered. When answers arrive, they are usually limited to evasive automatic messages, not solving problems encountered.
Problem management of returns : Return costs remain at the customer's expense, even in case of defective product. Refunds are long, sometimes several weeks, and some clients never receive them. The trend is to offer vouchers rather than actual repayments.
Questionable transparency : We note that some negative opinions disappear from the official website, raising questions about the sincerity of the posted notation. This practice significantly undermines the credibility of the platform.
Deceptive promotions : The gifts or beauty kits advertised are not systematically sent. The conditions for obtaining these products are sometimes unclear, creating frustration among consumers.
Products and authenticity – real perfumes or counterfeits?
This is our major concern about My Origins. We note troubling testimony from customers who received suspicious products:
Fragrances with failing outfit : Many buyers report perfumes that only last 5 to 10 minutes on the skin, while the originals last several hours. This drastic difference strongly suggests significant counterfeits or dilutions.
Visual and olfactory differences : Some customers report different colours of the original or smells that do not exactly match the expected product. These variations constitute alarm signals concerning authenticity.
Container problems : Bottles smaller than the size ordered or packages different from those of the official circuits feed suspicions about the origin of the products.
| Authenticity criteria | Original products | Reports My Origins |
| Perfume holding | 4-8 a.m. | 5-10 minutes |
| Packaging | Compliant with the mark | Sometimes different |
| Prices | Recommended price | Significant reductions |
| Source | Official circuits | Non-transparent |
We recommend the utmost caution, especially when buying luxury perfumes at very low prices.
Delivery and deadlines – what do buyers say?
Customer returns for deliveries reveal significant deficiencies:
Chronic delays : The deadlines announced are not met. Some orders remain blocked for several weeks without satisfactory explanation.
Lost or not delivered : We identify many cases of unreceived parcels, including orders of significant value up to 650€. Carriers sometimes report false attempts at delivery.
Relay Point Problems : Even by choosing a home delivery, some customers see their packages directed to relay points without their agreement, making it difficult to receive them.
Failed packaging : Products arrive damaged, runaway or different from the order, showing a lack of care in preparation and shipping.
These logistical problems seriously compromise the customer experience and question the operational reliability of My Origins.
Customer service and refunds – a real problem?
We call My Origins customer service the weak link of this sign:
Chronic contactability : Telephone numbers almost never answer. This inaccessibility is problematic when customers encounter difficulties with their orders.
Communication deficient by email : Requests by email often remain unanswered or receive automatic responses that do not provide any concrete solution to the problems raised.
Non-existent resolution of disputes : Even with evidence (photos, invoices), problems do not find satisfactory resolution. This leads some consumers to inform competent authorities such as DGCCRF.
Problem refund policy : Refunds last forever, when they arrive. Preference goes to vouchers, even for defective products, forcing customers to buy from My Origins.
This after-sales service failure constitutes a major risk to any potential buyer.
Promotions, gifts and cashback – reliable offers?
My Origins' promotional offers deserve careful consideration:
Actual but limited cashback : The cashback program usually works, actually offering the advertised percentages. This mechanics remains one of the positive aspects of the platform.
Non-systematic gifts : Beauty kits or advertised samples are not always sent. The conditions for obtaining are sometimes unclear, creating misunderstandings.
Variable promo codes : Some promotional codes work correctly, others cause problems with application or present unclearly announced restrictive conditions.
Attractive but risky private sales : The prices offered in private sales remain very competitive, but the risk of product authenticity remains.
We recommend to systematically check the application of discounts and document any promotion before ordering validation.
Is My Origins worth it? Our final opinion
After this in-depth analysis, we have significant reservations about My Origins. This platform presents a high risk profile for consumers.
Undoubtedly positive points : Competitive prices and wide choice are real assets. Some loyal customers have never encountered problems and show their satisfaction.
Major risks identified : The questionable authenticity of many products, recurring delivery problems and the lack of functional customer service pose unacceptable risks to us.
Our recommendation : We advise against My Origins, especially for purchases of luxury or high-value products. Potential savings do not compensate for the risks involved.
If you are looking for authentic cosmetics with reliable customer service, we will direct you to established brands such as Sephora, Nocibé or Marionnaud, even if the prices are higher. The peace of mind and the guarantee of authenticity justify this difference in price.
For tight budgets, give priority to licensed online pharmacies or official brand sites when marketing.
